Refund policy

Hibernate offers a 30-day no-hassle refund policy. You have 30 days from the day of purchase to trial our product. If for whatever reason you are not completely satisfied, simply email us at sleepteam@hibernationlab.com to request your money back.

If 30 days have gone by since the date of your product purchase, unfortunately we can not offer you a refund or exchange.

If you request a refund, a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

For late or missing refunds – If you haven’t received a refund yet:

• First check your bank account.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sleepteam@hibernationlab.com.

 

Returns and Exchanges 

We realize that you make choices in your buying process and we want you to be happy with your purchase. We understand that returns/exchanges can be necessary and that we must meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order. If you wish to make a return please contact us at sleepteam@hibernationlab.com to discuss the matter first before sending back your items. We do not cover shipping costs for returns/exchanges. 

No returns or exchanges after 30 days. 

We do not accept opened supplements for returns or exchanges. All items must be UNOPENED. 

Returns and Exchanges (outside the U.S.)

All sales are final outside the U.S